PLS Classes

General FAQs

Why are there multiple offerings with the course number EDU-558?

EDU-558 is the course number assigned when a new PLS course is approved through Wilkes University. This course number is temporary and is typically used for at least one semester. If the district or entity approving your course(s) for reimbursement inquires about EDU-558 being a repeat of a course you have already completed, please contact us at 270-748-1174,, and/or print this letter of explanation. We are happy to clarify or answer any questions. To see the courses listed with this number, please visit the Wilkes University website: [EDU-558 Topics Courses]

Is PLS Classes the same company as Performance Learning Systems?

PLS Classes was formerly known as Performance Learning Systems, and PLS 3rd Learning is the company behind PLS Classes. Learn more at

Is PLS Classes the credit grantor for these courses?

No. Our accredited college and university partners approve our courses and instructors, award the graduate credit, and issue transcripts.

How do courses offered through PLS Classes help me become a more effective teacher?

Participants often tell us that our courses have transformed their professional practice and student achievement. Each course is aligned to the competencies of teacher effectiveness frameworks, enabling you to select the courses that best meet your needs or interests for professional growth. To match a course to your professional learning goals, please visit our alignments page. We are happy to discuss your professional needs. Contact us at 866.PLS.CLAS (866.757.2527).

How can I find courses I’ve previously taken with PLS Classes?

To view courses you have taken, access your account on and visit Student History. Or, contact us at 866.PLS.CLAS (866.757.2527) or, and we will check your account for you.

On-Site FAQs

I need to miss a day of class. May I still register for the class?

PLS Classes are highly participatory, making it very hard to make up an absence. To discuss your needs on a case-by-case basis, contact us at 866.PLS.CLAS (866.757.2527) or

If I choose to access the course materials digitally, what do I need to know?

Minimally, be comfortable with your digital device (tablet or laptop) and PDF reader. For more information, click here.

If I take an on-site class, am I required to print a participant manual?

No. While we offer you an opportunity to purchase a printed manual for $30, you may print the digital manual (PDF file) at your own expense. Note: it may be more cost effective to purchase a manual, as the PDF file is quite large and may be costlier to print on your own.

Online FAQs

How do I join an online class for the first time?

You will receive an invitation to join the course directly from Canvas ( on the class start date. You will gain access to the course at 9 am on the class start date (always a Tuesday). Log into Canvas, access the course, and your professional learning experience begins!

How should I prepare for my first online class?

To prepare for your class, you should:

  • Review tutorials.
  • Complete your profile.
  • Set up notification preferences.

What should I expect after I register for an online course?

Upon enrolling in an online course, you will receive a registration confirmation email from with the course and instructor information. No later than the Friday before the class start date, you will receive an email from your class instructor that includes login information for our classroom platform Canvas. In addition, you will receive an introductory phone call from your instructor.

How much interaction is there between the facilitator and participants in online courses?

The facilitator will be available and interacts with course participants for the entire time period during which the course is offered. From the welcome, to a detailed weekly overview of assignments, to comments on the discussion board, the facilitator is an integral part of the course experience. Part of the facilitator’s responsibility is to assign and give feedback on participants’ course work, and you will find that she or he is always ready to help. Participants appreciate the enthusiasm and expertise of their online facilitators.

How much time is required for online courses?

The time commitment varies depending on participants’ individual working styles, but is designed to fall within accreditation/college partner requirements for completion of and credit in a graduate course. For most courses, there are no mandatory scheduled meetings; however, weekly interactions are required. Certain courses may require a synchronous meeting time, which will be published on the registration page for that course.

Do the online students pace themselves from week to week?

The assignments are all due within a specific time period, and should be posted as directed, typically within that week. However, if a student needs to be away during the class, arrangements can be made at the discretion of the facilitator for the student to work ahead. Also, since the course can be accessed from any Internet-connected computer, often a student can log on from his or her current location.

How are online assignments completed and submitted?

Assignments are sent electronically to the facilitator. Some assignments are posted t discussions that reflect the various threads of the course. Other assignments are sent by attachment to the facilitator or attached to an area of the course platform where they can only be reviewed by the facilitator.

What type of support is available for online learners?

Online tutorials are available to assist individuals who are enrolling in an online course for the first time. Facilitators are able to provide support and answer questions relating to the navigation of the online learning environment. Additionally, technology support personnel are available for assistance with non-course specific questions and to assist with operational or hardware concerns.

What special software or technology is required for taking online courses?

To take an online course, you must have a working computer with an Internet connection, and an active email account.

What is an “online” course?

PLS Classes and our partners use the term “online course” to refer to courses in which participant/facilitator interaction takes place primarily through an online Learning Management System (LMS). Our facilitators will guide you through the course, review and provide feedback on weekly assignments, and facilitate discussions. All interaction takes place through the LMS. Use this link to learn more about the online class experience.

College Partners

Can I earn a Master’s degree with courses from PLS 3rd Learning?

Yes. For information on which college partners offer our courses as part of a Master’s program, click here.

Is the course content and delivery the same at every PLS Classes college or university partner?

Yes. The course content and learning experiences are the same, regardless of the college or university awarding credit.

Why is tuition priced differently?

Tuition is determined by the college or university. Regardless of varying tuitions, course content and expectations are the same for every college partner.

Why do I need to provide my Social Security number and date of birth?

Our college partners may require this information to avoid enrolling individuals with the same name. Additionally, we require your SSN in order to send you a 1098-T education tax credit.

Do I need to register with the college that awards my graduate credit?

Most of our college partners require participants to submit registration forms. Select the college partner below to find out the specific requirements for that college partner:


I have a favorite instructor. How can I register for his or her next class?

To see an instructor’s upcoming classes, please select the instructor tab, and then select the instructor’s name. Then select the blue box labeled ‘Register here for my next class’.

How can I find out more about the instructor of my class?

To find out more about your instructor, please select the instructor tab, and then select the instructor’s name.

Registration and Payment

Why is the rate of tuition different for some Wilkes courses?

If you are enrolling in the PLS/Wilkes courses EDU# 5030, 5031, 5034, 5035, or 5036, your PLS course enrollment rate uses the Wilkes tuition rate.

Will I receive a confirmation once I register?

Course registration confirmations are sent once you successfully register. Course confirmation letters are delivered via email approximately two weeks before the course start date. To ensure your course confirmation, register early. If a course will be canceled, we will reach out to you to make alternative arrangements.

How do I obtain a 1098-T tax form?

If you have not received a 1098-T in the mail from us by February 15, call us at 866.PLS.CLAS (866.757.2527), or email us at; we will be pleased to send you the form. Please note that we must have your Social Security number on your account in order to send you a 1098-T.

How can I tell if I owe a balance on my registration?

To check your balance, call 866.PLS.CLAS (866.757.2527), or:

  1. Log into your account
  2. View Quick Links on the left
  3. Select Make a Payment
  4. Select the course for which you wish to make a payment

I need a receipt for my course. How do I get one?

For a receipt to a course, call 866.PLS.CLAS (866.757.2527), or:

  1. Log into your account
  2. View Quick Links on the left
  3. Click Print Receipt

What is your refund policy?

To read our payment terms, click here.

How do I register for PLS 3rd Learning courses?

To register online:

  • Create an account.
  • Click Find a Class.
  • Choose a Class.
  • Click Register.